Proofworks charges for facilitation of submissions, proof handling/storage, and review routing. For that reason, Proofworks does not offer refunds once a submission is created or processing begins.

A denial is an outcome of review, not a failure of service. Proofworks may allow one free do‑over for a denied submission at Proofworks’ discretion.

If you believe you were charged in error (duplicate charge, billing bug), contact Proofworks promptly.